Support Policy

At Terrarium Dhaka, we are committed to providing excellent customer support to ensure your experience with our products and services is smooth and satisfying. This Support Policy outlines how we assist you before, during, and after your purchase.

1. Customer Support Availability

Our customer support team is available to assist you via email and phone during our business hours:
Monday to Friday: 9:00 AM – 6:00 PM (Bangladesh Time)
Email: info@terrariumdhaka.com
Phone: +880 1911-017985

2. How to Contact Support

You can reach us for any inquiries related to:

• Product information and recommendations

• Order status and tracking

• Shipping and delivery questions

• Returns, refunds, and replacements

• Technical issues with our website or payment system

• Care instructions for your terrarium and plants

Please provide your order number and relevant details for faster assistance.

3. Response Time

We strive to respond to all customer inquiries within 24 to 48 hours on business days. During peak seasons or holidays, response times may be slightly longer, but we always aim to assist you promptly.

4. Support for Damaged or Defective Products

If your terrarium or plant arrives damaged or defective, please contact us within 24 hours of delivery with photos and order details. Our team will guide you through the process of obtaining a replacement or refund according to our Return & Refund Policy.

5. After-Sales Support

We provide ongoing care advice and troubleshooting tips to help you maintain your terrarium’s health and beauty. Feel free to reach out for expert guidance anytime.

6. Feedback and Suggestions

We welcome your feedback to improve our products and services. Please don’t hesitate to share your experience or suggestions with us.