Terms & Conditions

Terms & Conditions

Effective Date: June 13, 2025

Welcome to Terrarium Dhaka. By accessing or using our website (https://terrariumdhaka.com/), products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all visitors, users, and customers of Terrarium Dhaka. We reserve the right to modify or update these terms at any time without prior notice. Continued use of our website or services after any changes constitutes your acceptance of the new terms.

2. Product Information

We strive to provide accurate product descriptions, images, and pricing on our website.
Due to the nature of live plants and handcrafted items, there may be slight variations in color, size, or design from the displayed images.
Product availability is subject to change without prior notice.

3. Orders & Payments

All orders are subject to acceptance and availability.
Payment must be made in full at the time of purchase through our secure payment gateways.
Terrarium Dhaka reserves the right to cancel or refuse any order at our discretion.

4. Shipping & Delivery

We offer delivery services within Dhaka and selected areas.
Estimated delivery times will be provided at checkout but are not guaranteed.
Delays due to unforeseen circumstances (e.g. weather, traffic, holidays) may occur.

5. Returns & Refunds

As most of our products contain live plants, returns and refunds are only accepted for damaged or incorrect items upon delivery.
Any issues must be reported within 24 hours of receiving your order.
Refunds or replacements will be processed after verification of the issue.

6. Customer Responsibilities

Customers are responsible for providing accurate delivery information.
Upon delivery, customers are responsible for the care and maintenance of live products as instructed.

7. Intellectual Property

All content on this website, including images, logos, product designs, and text, is the property of Terrarium Dhaka and may not be used, copied, or reproduced without permission.

8. Limitation of Liability

Terrarium Dhaka shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
Our liability is limited to the amount paid by the customer for the purchased product.

9. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us:

Terrarium Dhaka
Email: info@terrariumdhaka.com
Phone: +880 1911-017985
Website: https://terrariumdhaka.com/